Our Refund Policies apply to all items purchased via, through or at our Website; refunds of purchases made through any third party site including but not limited to Amazon, any retail store or any third party Facebook page, will be pursuant to the policies of said third party entity.
If you purchased a product directly from Ecko.com and it's not a Final Sale product, you can request a pre-printed return label by contacting us via our Return Portal at ECKO UNLTD - Returns Center. We will provide you with a digital shipping label to print out. Products returned within 30 days of receipt are eligible for a full refund, minus a return shipping fee of $10 USD per package. The refund will be issued in the original payment method. Contact us to select the products you want to return and submit your request. If you cannot provide a receipt, the product may be returned for a credit to be used at Ecko.com, equal to the lowest selling price in the last 30 days.
If you purchased a product directly from Ecko.com and it arrives damaged, please use our Return Portal at ECKO UNLTD - Returns Center within three business days of receiving the product. Provide details about the damage and your order number. Once approved, you will receive a pre-paid shipping label according to our Warranty Policy and refund process.
If you purchased a product from a third party and it arrives damaged during shipping, please contact the third party directly regarding their "damaged during shipping" policy and process.
Please allow up to 14 days for us to process your refund. Your financial institution may take additional time to reflect the refund or credit on your credit or debit card.
No, free gifts, samples, or promotional items with retail value cannot be returned, and no refunds will be issued for them under any circumstances.