Our Refund Policies apply to all items purchased via, through or at our Website; refunds of purchases made through any third party site including but not limited to Amazon, any retail store or any third party Facebook page, will be pursuant to the policies of said third party entity.
If your product arrives damaged:
If you purchased it directly via the Ecko.com website, please contact us via our Returns page within three business days of your receipt to submit your request to return the product; you will have to describe the damage and provide the order number and package tracking number. Once your return is approved you will receive a pre-paid shipping label pursuant to the terms of our Warranty Policy and refund process.
If you purchased it from a third party, please contact them regarding their “damaged during shipping” policy and process.
If you are dissatisfied with products you purchased via the Ecko.com website: If you purchased it directly via the Ecko.com, and the product is not a Final Sale product, please contact us via our Returns page to submit your request for a pre-printed return label so you can return the product. Pursuant to the terms of our and refund process, we will digitally provide you with a shipping label for you to print out. Any product shipped back within 30 days of receipt by you is eligible for a full refund minus the return shipping fee of five dollars per package, which will be waived by Ecko unless Ecko reasonably believes that the recipient is mis-using the Ecko Product Return process; any refund will be issued in the original method paid; you must contact us via our Returns page to select the products you want to return and submit your request. Once your return is approved you will receive a pre-paid shipping label pursuant to the terms of our Warranty Policy and refund process. If you cannot provide a receipt the product may be returned for a credit to be used at Ecko.com in the amount of the lowest selling price offered in the last 30 days.
Please allow 14 days for any refund to be processed. Your financial institution may take longer to reflect the refund/credit on your credit or debit card.
Free gifts, samples or promotional items with retail value cannot be returned and no refunds for same will be made under any circumstances.
Unless prohibited by law, in the event that Ecko is found responsible for any error in Your order or the amount you were charged, you are entitled to a credit, provided the error is brought to our attention within 30 calendar days of the delivery of the goods to the address you provided (“Receipt Date”); if you do not raise the issue within 21 calendar days of your Receipt Date, and ship the item to Ecko within 30 days of your Receipt Date, you waive the ability to receive a credit for any error.
If for any reason you are not completely happy with your purchase, please email us at firstname.lastname@example.org or use the Contact Form to contact us with any questions or concerns.